Customer service representative - united arab emirates, dubai
We are seeking an efficient customer service agent with a driver’s license who can speak english and arabic for our dubai office. this role involves handling rental operations, including customer service, vehicle management, and documentationwith experience in a car rental company.responsibilities:1. greeting customers professionally and assisting them according to their needs2. develop and maintain relationships with new and existing customers3. coordinate car bookings, ensuring timely and accurate reservation payments and dealing with cards4. opening/closing agreements on the system on time5. to receive inquiries and close deals6. provide excellent customer service and support7. responsible for providing customers with the whole process of standardized car delivery and money collection service.8. explain the terms of rental agreements to the client.9. perform other ad-hoc tasksskills1. proven work experience of at least 2-3 years of experience in a customer service/sales role in a car rental company2. fluent in english and arabic, both written and spoken3. excellent communication skills with the ability to build rapport with customers.4. knowledge of the “tars” rta rental system5. computer literate (ms excel, word, and outlook)6. ability to efficiently manage multiple tasks 7. willingness to work flexible hours including weekends and holidays8. must hold a uae valid driving license.
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