Call center agent - united arab emirates, dubai

Roles & responsibilities:manage large amounts of inbound and outbound calls in a timely mannerfollow communication “scripts” when handling different topicsidentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesbuild sustainable relationships and engage customers by taking the extra milekeep records of all conversations in the database in a comprehensible wayskillspreference:immediate joinersminimum 2 years’ experience in relevant fieldability to multi-task, set priorities and manage time effectively qualifications:any bachelor’s degreestrong phone and verbal communication skills along with active listeningfamiliarity with crm systems and practicesbenefits:visainsurance

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