Call center agent - united arab emirates, dubai
Manage inbound and outbound calls in a timely manner.identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesexplain all the essential details of the organization's products and services to captivate the customer's attention.contribute to the company's growth by improving the number of connections using pleasant and informative conversations.keep records of all conversations in our call center database in a comprehensible way.address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.skillsexpertise in working as a call center professional in a professional agency or bpo.adept in handling different functions of the telephone along with fluent spoken skills.ability to multi-task.proficient in using modern communication tools and software for facilitating formal routine processes.good command of effective negotiations with a knack for explaining all the benefits of a product or service.exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
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