Call center agent - united arab emirates, dubai
Manage inbound and outbound calls in a timely manner.assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.keep the customer interested in the features and utility of a product through effective telephonic communication.build sustainable relationships and engage customers by taking the extra mile.keep records of all conversations in our call center database in a comprehensible way.offer optimum call support service by initiating conversations in a respectful and welcoming tone.skillsproven track record of handling all the duties and responsibilities of a call center agent or associate.strong phone and verbal communication skills.showing high efficiency along with handling several tasks in the daily routine.proficient in using modern communication tools and software for facilitating formal routine processes.good command of effective negotiations with a knack for explaining all the benefits of a product or service.exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
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