Customer service representative / call centre executive - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.cater to client queries by providing accurate data using appropriate communication channels.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.keep records of customer interactions, process customer accounts and file documents.interact with the senior management to understand updated organizational policies and new products.understand client requirements to identify and resolve any shortcomings or flaws in a product.skillsconversant with the utility of crm software and other digital solutions that enhance the company's services.strong phone handling skills and active listening.commendable presentation skills to convey important points to the audience effectively.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.well-versed in handling digital tools and modern computer hardware.
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