Call center agent - united arab emirates, dubai
Attend and manage formal calls and provide accurate and concise information without any delay.identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesexplain all the essential details of the organization's products and services to captivate the customer's attention.develop long-term contacts through qualitative telephonic discussions and conversations.keep records of all conversations in our call center database in a comprehensible way.address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.skillsexpertise in working as a call center professional in a professional agency or bpo.adept in handling different functions of the telephone along with fluent spoken skills.ability to multi-task.good computer skills.refined communication skills with an ability to persuade customers.exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
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