Customer service representative - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.keep records of customer interactions, process customer accounts and file documents.collaborate with the managers to stay informed about changes in company rules and new projects.collaborate with the technical team to solve ongoing issues with a product or service.skillsprior work exposure in the field of customer support and service.conversant with the utility of crm software and other digital solutions that enhance the company's services.strong phone handling skills and active listening.commendable presentation skills to convey important points to the audience effectively.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.well-versed in handling digital tools and modern computer hardware.
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