Receptionist - united arab emirates, abu dhabi
Overview of the role:to provide full support to all customers visiting al futtaim motors and to be the first point of contact to welcome and identify customers’ needs. what you will do:ensure customers are given the worlds warmest welcome when entering the branch. to guarantee 100% score in the performance indicators.establish the reason for customer visit, receive vehicle through tab and direct to appropriate department ensuring the customer needs have been met which in turn will guarantee 100% score in performance indicators responsible to ensure all customers with appointments are received and directed to the correct service advisor through tab. the aim is to give a smooth transition from entering the branch to introduction to service advisor in turn making sure the customer receives a professional service. ensure all customers receive a warm send off on exiting the branch. the aim is to make our customer feel acknowledged and to show that we care. raise customer complaints and escalation to the reception manager in a timely manner to ensure customer receives complete solution to his problems/concerns. ensuring all incoming phone calls are answered, appointments are scheduled/rescheduled based on customers by coordinating with customer engagement contact centre. skillsrequired skills to be successful:planning and organizing customer interaction and management about the team:as a reciptionist you will be reporting to reception supervisor .what equips you for the role:high school diploma 2-3 years customer service
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