Operations manager (kids entertainment) - united arab emirates, dubai

Black & grey hr is hiring for a indoor entertainment destination in dubai, uae. our client is looking to hire an operations manager play a pivotal role in ensuring the seamless day-to-day operations of the kids entertainment centre. this includes overseeing various aspects such as operations management, facilities management, visitor services, safety protocols, and staff coordination & management. key responsibilities:- develop and implement strategies to optimize productivity and efficiency across daily operations.- oversee all aspects of daily operations including staff management, inventory control, procurement, and logistics to ensure smooth functioning.- collaborate with cross-functional teams to identify areas for improvement in operational processes and address any bottlenecks.- handle customer complaints and inquiries promptly and effectively to maintain high levels of customer satisfaction.- ensure compliance with company policies, procedures, and regulations to uphold organizational standards.- maintain a safe, clean, and hazard-free facility environment at all times.- monitor and evaluate the performance of staff, providing guidance and support as necessary to ensure high levels of performance and productivity.- conduct research to identify opportunities for operational efficiency improvements and cost reduction measures.- conduct training sessions for employees to enhance their skills and knowledge in relevant areas.- collaborate with the marketing and sales teams to support effective advertising for events and promotional activities.- monitor the overall progress of operational processes and provide regular updates to management, ensuring that any issues are promptly addressed and escalated as necessary.- lead and organize various customer events such as birthday parties, camps, school trips, and corporate outings.requirements- minimum 2 years managerial experience in entertainment & leisure. - experience with young children and families in recreational settings.- excellent english proficiency; bilingualism is a plus.- flexibility for shifts, weekends, and holidays.benefitsattractive salary + benefitsskills- minimum 2 years managerial experience in entertainment & leisure. - experience with young children and families in recreational settings. - excellent english proficiency; bilingualism is a plus. - flexibility for shifts, weekends, and holidays.

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