Customer service representative - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.collaborate with the technical team to solve ongoing issues with a product or service.skillsproven customer support experience.knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.good listening skills with fluent communication to address all concerns and doubts of the customers.excellent communication and presentation skills.ability to multi-task, prioritize, and manage time effectively.proficient in operating the latest versions of appropriate crm software and office suite.
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