Customer service representative - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.cater to client queries by providing accurate data using appropriate communication channels.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.keep records of customer interactions, process customer accounts and file documents.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.troubleshoot and resolve product issues and concerns.skillsskilled professional with a decent understanding of solving customer problems to offer appropriate solutions.knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.proficient in answering phone calls with professional etiquette and a friendly tone.excellent communication and presentation skills.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.proficient in operating the latest versions of appropriate crm software and office suite.
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