Parts supervisor - united arab emirates, dubai

Overview of the rolewe are currently looking for a parts supervisor to work for lexus dubai. this role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention. what you will doachieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. coordinate with the job controllers and service advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of vehicle to customers and to maintain the on-time-delivery commitment.active compliance to all standard operating procedures, company policies & distributor programs to ensure consistency in the customer experience. ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basisensure accurate information capture of customer details on sap for effective customer data management.skillsrequired skills to be successfulspare parts sales experience in the automotive industryability to manage a teamknowledge with parts cataloguegood systems knowledge preferably with sap about the teamthis position directly interacts with customers, service advisor, parts supervisor, job controller, technicians and workshop manager and reports to the aftersales manager. what equips you for the rolepossess a good general level of technical education, diploma, bachelors or automotive engineering degreeminimum of 5 years’ experience within spare parts operations, preferably as a parts supervisor or on a similar parts operation role. ability to speak, write and read english to deal with supervisors and customers working knowledge of ms office, sap knowledge preferredproficient with electronic parts catalogue (epc)has good product and process knowledge

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