Customer service representative - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.cater to client queries by providing accurate data using appropriate communication channels.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.create a concise report on client interaction to facilitate a swift decision-making process.interact with the senior management to understand updated organizational policies and new products.identify practical challenges in a project to rectify the issues for final delivery.skillsprior work exposure in the field of customer support and service.knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.good listening skills with fluent communication to address all concerns and doubts of the customers.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.proficient in operating the latest versions of appropriate crm software and office suite.
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