Beauty educator - united arab emirates, dubai

Key role : to plan, organize and lead the training department and provide feedback to the management and suggestions for additional requirements as per the company standardized procedure. in-depth professional knowledge of beauty treatments and products and training functions to implement and introduce information as required. deliver product training to new and existing clients. play a key role in business development and retail.job responsibility: training plan: • identify opportunities and training needs where training add value to employee’s career development and improvement of organization and develop training programs • analysis of training needs through complaints document, delay documents and observation. • to set up training plan as per training needs and analysis to support and achieve organizational goal and individual training needs. • estimating training budgets and timelines as per the training plan • working closely with spa in charge, e & q department, hr department and ensuring delivery within the timeline and approved budget. training delivery: • ensure excellent delivery of training programs as per the organizational standards to new and existing therapists. • design and development of training course outlines based on training needs and maintaining report on training and refresher courses within agreed formats and timescales. • ensure all the training processes and standards are applied in a way that is consistent across the spas and is adopting best practice wherever identified. • identify, select and manage external training, agencies and providers necessary to deliver required training to appropriate standards when required • managing the setting up of training systems for new joiners and new spas in conjunction with other departments. • organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery. • actively participate in the morning briefings and monthly meetings for reiteration of client handling and customer services processes. assessments: • pre, mid and post assessments of trainees during the training program and to be able to identify and flag weak trainees. • regular assessment of all therapist for retraining, refresher training and new skill training and ensure an annual refresher program for all therapist. • regular monitoring of complaint documents and directly interacts with clients whenever required to solve treatment related issues. • regularize and monitor refresher training program and ensure an annual refresher program for each receptionist. • being able to communicate information about mystery shopper reports, training events in a timely and professional manner to ensure spas are kept up to date about training and development activities. • maintain a minimum number of complaints from clients on their customer handling. regular assessments through qualitative feedback mechanism to identify receptionist for weaknesses in their customer handling before the clients complain. • conduct preliminary interview for receptionists to evaluate their level of skills and suitability to the company. • leads and motivates staff at every step of the way, in training and outside the training space. record keeping and data management: • develop and update sop manuals for all customer services skills and quick references (palm cards) for customer service handling. • keeping training materials up to date and innovates new training techniques to keep up with the changing requirements and interest of the trainees. • maintain proper records of training assessment for each training program • maintain mystery shopper reports and plan refresher and retraining program as required. • develop, maintain and strategize the training calendar so as to ensure optimum no. of training programs delivered and maintain database of training program details. • prepare feedback or reports on training groups, targets and accomplishments • analyze the course & evaluations in order to judge effectiveness of training sessions and develop recommendations for improvementskillsqualifications : graduation a1 awards - previously known as (d32/33) vocational assessor / 730 teaching qualifications/ certificate in education. minimum 5 years of experience as a trainer in the beauty industryessential skills required: • creativity as a trainer to develop new training techniques and bring in new ideas and concepts • enthusiasm in creating innovative solutions to common/ unique customers’ complaints.• ability to use independent judgement to manage and impart confidential information • high in observation, awareness and motivational skills • work under minimum supervision • energetic with a positive attitude. • willingness to work with a flexible schedule. • attention to detail with an ability to analyze data and provide recommendations • proactive and team player • willing to accept challenges and able to meet them • sensitive to other cultures

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