Parts advisor - saudi arabia, khobar

Objectives accurately identify customer parts requirements maintain parts stock and stock records process parts orders efficiently ensure the highest level of customer satisfaction contribute to departmental compliance with company policies and industry guidelines measures parts sales vs objectives departmental vqm / retailer audit stock control data accuracy key tasks objective: accurately identify customer parts requirements  maintain an up-to-date knowledge of new or updated parts via desktop, and ensure parts bulletins, lists and  catalogues are read and stored remain aware of seasonal requirements and of parts needed in the event of a volkswagen recall or special  offer in the parts department attend training courses to develop job-related knowledge liaise with parts manager to monitor lost sales for inventory control objective: maintain parts stock and stock records ensure all stock is kept securely and in good condition maintain stock control and guard against any unauthorised removal of parts stock ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the  parts manager ensure that a receipt, payment or authorised signature is obtained for all parts stock issued • assist the parts manager in all aspects of stocktaking objective: process parts orders efficiently ensure all paperwork, documentation and parts requisitions are completed accurately ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque  payments are received and stored securely place special orders as necessary, balancing the needs of economy and speed of delivery according to parts  manager guidelines source the availability of additional parts from outside the retailer search for part numbers using the electronic parts catalogue (epac, etka) objective: ensure the highest level of customer satisfaction satisfy customer requirements by identifying parts accurately answer customer queries regarding parts warranties in a manner that is easily understood • skillskey competencies customer focus approach every situation with a desire to understand and deliverlisten effectively and communicate clearly use contact with the customer to build a relationshiptake responsibility to ensure nothing is left to chance operational focus maintain parts stock  handle incoming stock entering storage  provide a service to the customer process customer orders for goods deal with returned goods and complaints achieve incremental sales use technology effectively  manage own performance contribute to effective working contribute to improved parts processes business focus work with other areas of the business to improve retailer profit and customer care

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