Customer service representative - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.cater to client queries by providing accurate data using appropriate communication channels.adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.understand client requirements to identify and resolve any shortcomings or flaws in a product.skillsprior work exposure in the field of customer support and service.knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.good listening skills with fluent communication to address all concerns and doubts of the customers.excellent communication and presentation skills.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.well-versed in handling digital tools and modern computer hardware.
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