Customer care executive - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.utilize available resources to offer precise information in a clear and concise manner.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.understand client requirements to identify and resolve any shortcomings or flaws in a product.skillsprevious association with a company in the role of a customer service executive or representative.knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.strong phone handling skills and active listening.excellent communication and presentation skills.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.proficient in operating the latest versions of appropriate crm software and office suite.
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