Customer service representative - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.create a concise report on client interaction to facilitate a swift decision-making process.stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.identify practical challenges in a project to rectify the issues for final delivery.skillsprior work exposure in the field of customer support and service.familiarity with crm systems and practices.good listening skills with fluent communication to address all concerns and doubts of the customers.commendable presentation skills to convey important points to the audience effectively.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities. excellent computer skills.
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