It help disk - united arab emirates, dubai

Responsibilities:respond promptly to user inquiries and provide technical assistance via phone, email, chat, or in-person.identify, diagnose, and troubleshoot hardware, software, and network issues reported by end users.prioritize and escalate critical incidents to appropriate it teams or vendors when necessary.install, configure, and upgrade computer hardware, operating systems, and software applications.set up and maintain user accounts and profiles, including password resets and access permissions.collaborate with team members to resolve complex technical issues and share knowledge.document technical procedures, solutions, and common troubleshooting steps for future reference.assist in the development and implementation of it policies, procedures, and guidelines.conduct regular maintenance and updates of it equipment, software, and systems.stay up-to-date with the latest trends and advancements in it technology and best practices.skillsrequirements:bachelor's degree in information technology, computer science, or a related field (or equivalent experience).proven experience working in an it support role or help desk environment.strong knowledge of computer hardware, software, and networking concepts.proficiency in troubleshooting windows and mac operating systems, microsoft office suite, and common software applications.familiarity with active directory, network protocols, and remote desktop support tools.excellent problem-solving skills with the ability to think logically and analytically.outstanding communication and customer service skills, both verbal and written.ability to multitask, prioritize, and manage time effectively.a proactive and self-motivated attitude with a strong desire to learn and grow in the it field.relevant certifications such as comptia a+, microsoft certified professional (mcp), or itil foundation are a plus.

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