Deputy manager operations - saudi arabia, jeddah

 manage and direct the organization towards its primary objectives, based on profit, growth projections and development of new business and expansion of scope of business. define, develop and execute visions and strategies for the country, including business planning and budgeting. manage the daily business according to the agreed operating principles of the business and relationships with the missions. establish business priorities to meet customer requirements. drive continuous improvement in productivity and cost management. proactively pursue development in systems and procedures to improve efficiencies in cost, productivity and customer service. organize, coach, challenge and develop staff. align financial procedures with group finance norms and standards. risk management – identify significant risks in operations, commercial, finance, strategy and compliance areas. overall responsibility of business unit operations in the country including the business development. look for ways to promote the business and exploit new markets to achieve and where possible exceed. maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability. continuously refine and improve the quality of customer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical skills. business development: to look for new avenues to increase financial inflow to the organization. reduce costs vis –a- vis previous years costs. analyzing sales figures and forecasting future sales volumes to maximize profits manage an efficient balance between transactional ops and value added sales functions. to work with the value added services team in order to create new channels of revenue. updating colleagues on business performance, new initiatives and other pertinent issue increase vas revenue month over month direct responsibility for country’s profitability analyzing sales figures and forecasting future sales volumes skillsother requirements  excellent communication and interpersonal skills  working experience in team management  previous working experience with visa industry and handling operations and mission relationship.  language proficiency – english, arabic & french (fluent)  competencies – leadership/ problem solving / taking initiative / decision making / team player / effective communication.  post-graduation in any discipline.

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