Call center team leader - united arab emirates, dubai

You will be tasked with monitoring call center operations, analyzing data, and providing feedback to agents to improve their performance and enhance overall team productivity.foster a positive and motivating work environment, promoting teamwork, and recognizing and rewarding outstanding performance within the team.organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.manage complex customer issues and escalations, utilizing problem-solving skills to achieve favorable outcomes for all parties involved.manage and support a team of call center representatives, ensuring they achieve their performance metrics and deliver exceptional customer experiences.address and resolve challenging customer inquiries and issues, turning potential negative experiences into positive outcomes.direct and coach a team of call center employees, fostering a culture of excellence and ensuring customer satisfaction remains a top priority.skillsexperience in conducting regular performance evaluations and providing constructive feedback to team members, supporting their professional development and growth.strong problem-solving acumen, adept at resolving complex customer inquiries and managing escalated issues with tact and empathy.skilled in using call center software and technology to track team performance and create comprehensive reports for management review.proficient at time management and multitasking, enabling efficient call center operations and the attainment of performance objectives.proficient in leveraging call center data and metrics to optimize processes and elevate customer satisfaction levels.demonstrated capability in handling difficult customer interactions and resolving issues through effective problem-solving.demonstrated ability to analyze call center trends and metrics, translating insights into actionable improvements for better outcomes.

More jobs