Call agent - united arab emirates, dubai
Attend and manage formal calls and provide accurate and concise information without any delay.identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativeskeep the customer interested in the features and utility of a product through effective telephonic communication.take the initiative to build fruitful connections through fluent and engaging communication.keep records of all conversations in our call center database in a comprehensible way.enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.skillsprevious experience in a customer support role.good command of verbal communication skills to intrigue the listener and provide accurate information.ability to multi-task.fluent command of computer technologies and basic operations for conducting the assigned tasks productively.refined communication skills with an ability to persuade customers.portraying a positive outlook towards suggestions from the management related to required improvements.
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