Technical manager - genesys solutions - united arab emirates, dubai

Overview of the rolethe genesys certified technical manager shall be a pmp certified engineer leading the technical engineer team of genesys engineers for contact centre business of al futtaim technologies in uae, ksa, qatar and other emerging markets as per company demands.what you willl do installation, testing & commissioning of genesys contact center solution on genesys cloud and genesys engage as per agreed project planensure the committed time lines are met for the projects at customer sites within the agreed scope, cost and quality.provide level3 support for problem analysis and resolution to the problems at customer site to meet the sla timelines and first time resolution targetlead the solution delivery activity when deputed as responsible for service delivery of specific project.works as lead technical resource and assists project manager in large projects. takes responsibility of team working on site and coordinate day to day project activities onsite.expert knowledge of genesys, architecting genesys solution implementation, assisting presales and performing poc.continuously upgrade the skills by self-learningtechnical skills:expert level of technical skills in genesys cloudgenesys inbound, outbound across all media channelsgenesys chat, email, whatsapp etcgenesys ai chatbot, conversational ai, google dialog flowgenesys ivrexpert level of technical skills in genesys engagegenesys sipgenesys multimedia (e-mail, chat) routinggenesys inbound, outbound implementationgenesys voice platform 8.xsoftware development skills inasp .net developmentplatform sdk customizationsweb services development in c++/javaivr flow design and developmentintegration experience consists ofavaya, cisco, alcatel oxe, dialogic, microsoft crmnuance real speakimplemented genesys in windows and linux platformsproject management skills:project management process, tools and techniquessoftware development life cycle managementproject initiation, planning, execution, monitoring & control, closurecoordinating resources and timetables with user departments and data center.maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.excellent documentation skills and attention to detail.oversees small to medium sized projects or components of larger projects. creates and administers project plans and project documentation using defined templates.manages to project scope and project schedule. identifies key project team members by defining roles and responsibilities.skillsrequired skills to be successfulcertifications:pmp certificationitil v4.0genesys certified professional cloudgenesys certified professional (minimum 3 modules of genesys engage)people managementstrong communication skillscommunication: highly motivated and strong team player with excellent communication and leadership skills to lead the teaman excellent customer service attitude and the ability to interact with customers in a professional manner are required.what qualifies you for the roleminimum 9 years of experience in installation and maintenance of genesys contract center solutions,minimum 3 years of experience in leading the solution delivery activity at customer site.minimum 3 years of experience in leading the team of genesys consultants.minimum 3 years of experience in contact center related software developmentgraduate engineer in it / computer science

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