Customer service agent - united arab emirates, abu dhabi
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.provide accurate, valid and complete information by using the right methods/tools.ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.collaborate with the managers to stay informed about changes in company rules and new projects.troubleshoot and resolve product issues and concerns.skillsprevious association with a company in the role of a customer service executive or representative.familiarity with crm systems and practices.proficient in answering phone calls with professional etiquette and a friendly tone.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.proficient in operating the latest versions of appropriate crm software and office suite.
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