After-sales technician - saudi arabia, riyadh
Provide technical support for post-sales inquiries and issues related to xiaomi products, including smartphones, smart home devices, and accessories.diagnose and troubleshoot hardware and software problems reported by customers, ensuring timely resolution and customer satisfaction.conduct thorough analysis of technical issues to identify root causes and implement effective solutions.collaborate with other departments, such as customer service and product development, to escalate complex issues and provide feedback for product improvement.maintain accurate records of customer interactions, technical solutions provided, and product repair processes.stay updated on the latest xiaomi product releases, features, and technical specifications to better assist customers.skillsminimum of 2 years of relevant work experience in technical support or after-sales service, preferably in the consumer electronics industry.proficiency in diagnosing and resolving hardware and software issues related to smartphones and other electronic devices.strong communication skills, both verbal and written, with the ability to effectively explain technical concepts to non-technical users.excellent problem-solving abilities and attention to detail, with a commitment to providing high-quality customer service.familiarity with xiaomi products and their ecosystem is preferred.ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines.
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