Customer support agent - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.utilize available resources to offer precise information in a clear and concise manner.adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.collaborate with the technical team to solve ongoing issues with a product or service.skillsskilled professional with a decent understanding of solving customer problems to offer appropriate solutions.conversant with the utility of crm software and other digital solutions that enhance the company's services.adept in addressing client questions through effective telephonic conversation.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.ability to multi-task, prioritize, and manage time effectively.fluent in operating the latest computer software and online tools.
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