Café assistant - saudi arabia, riyadh

Overview of the rolemaintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. maintaining a safe and legal working environment for customers and colleagues.what you will dodescription:salesmaintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues uses the ready to trade checklist and product     specification checklist to maintain opening standardsensures products are displayed according to visual     display standards for opening and maintained at all timeimplements principles of ‘clean as you go’ for kit, counters and seating areaslogs equipment failures in line with the checklist providedprepares the product for the customer focusing on presentation, quality and efficiency as per the sopmaintains a high level of personal and food hygiene at all times aware of sales targets and uses this information to drive additional sales uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.seeks opportunity to promote deals and offers, up sell and offer perfect partner productsdrives units per transactions by ensuring correct products are in the right place and replenishedhelps the customers to shop via the different  options     e.g. cake orders, take away service, menu orders, call     and collect (during ramadan only)provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicableunderstands what the point of difference is between m&s products and the equivalent products with other retailersuses selling skills and in depth knowledge of products to personally drive sales replenishes products throughout the trading day check stock reports for new and replenished lines and ensure they are displayedmaintains the integrity of store stock system, including the correct recording of waste and tasting quality through manual input of all checklist and timely submission to the admin team for input into the systemdrives stock accuracy processes through stock counts, stock take, log system.carries out simple counts, utilizing stock file report and completes full bi-weekly stock count maintains a safe and legal working environment for customers and colleagues completes date expired food (def) process, hot food temperature due diligence and signs def documentation relevant to areamaintains the cold chain and frozen temperature requirementsensures all legal ticketing process and decor within section is delivered to policydelivers a safe working environment for both customers and colleaguescarries out price checking, actions red alerts.maintains a high level of personal and food hygiene at all timesuses equipment in line with health and safety principles and trainingtakes responsibility for maintaining store equipmenthas an awareness of potential hazards and takes appropriate action. performance indicatorsstock availabilitydue diligence compliancemeeting sales targetsmystery shoppercsicomplaints/customer feedback.waste managementskillsrequired skills to be successfuldefine organizational policy and other factors that have a critical impact on the jobthe café assistant should have a friendly and engaging personality and be comfortable with working with members of the general public. they should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day.they should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, f&b, fast moving stock, etc. most importantly they should be able to work as part of a team.    what equips you for the roleminimum qualifications and knowledge:high school educated ,basic food hygiene certificate,haccp’s training minimum experience:1-2 years of retail/ f&b sales experience job-specific skills:good verbal communication skills, f&b hygiene knowledge and certification, some heavy lifting, ability to stand for a minimum of 8 hours, behavioural competencies: connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell ability to work well in a multi-ethnic and multi-cultural environment , ability to assist customers in a timely manner, excellent communication and customer service skills ,knowledge of basic arithmetic,comfortable working as part of a small team, flexible approach to working hours and environment

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