Support services director - saudi arabia, riyadh

We are looking for a highly skilled support services director to join our team in riyadh, saudi arabia. as a support services director, you will be responsible for overseeing and managing the support services department, ensuring that all operations run smoothly and efficiently. you will be responsible for developing and implementing strategies to improve support services, managing budgets and resources, and leading a team of support staff. the ideal candidate will have a strong background in support services management, excellent leadership skills, and a customer-focused mindset.responsibilities:develop and implement strategies to improve support services, including customer service, technical support, and administrative supportoversee daily operations of the support services department, ensuring that all tasks are completed accurately and efficientlymanage and allocate resources effectively to meet departmental objectives and targetsmonitor and evaluate the performance of support staff, providing feedback and coaching as neededcollaborate with other departments to identify and implement process improvements and streamline operationsensure compliance with company policies and procedures, as well as relevant regulationsmanage departmental budget and expenses, ensuring cost-effectivenessstay up-to-date with industry trends and best practices in support services managementlead and motivate a team of support staff, fostering a positive and productive work environmenthandle escalated customer complaints and ensure timely resolutionpreferred candidate:minimum 10 years of experience in support services management or a related fieldproven track record of successfully managing support services operationsexcellent leadership and management skillsstrong problem-solving and decision-making abilitiesexceptional communication and interpersonal skillscustomer-focused mindset and a commitment to providing excellent serviceability to work effectively under pressure and meet tight deadlinesknowledge of relevant regulations and best practices in support services managementexperience in budgeting and resource allocation.proficient in ms office suite and other relevant softwareskillsleadershipcustomer serviceoperations managementproblem-solvingcommunication

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