Read more key account manager - technical - united arab emirates, dubai
Key account manager - technicallocation: dubai, uaerole type: permanentdescriptionthe kam-technical is responsible for field execution of the client products. this role is responsible for ensuring services are seamlessly delivered to the clients and is expected to recognize client issues and needs by collaborating with customers and different stakeholders.key accountabilities (tasks, duties, responsibilities)partner with the respective customer(s) to help them understand the client solution capabilities and address customer’s queriesserve as a strong advocate for your clients(voc) to ensure the client maintains high customer satisfactionpartner with sales to meet or exceed client revenue goalscoordinate between the customer and internal ops team for seamless deployment of energy solutionpartner with operations team to identify ways to improve and streamline deployment;recommending methods of improvement and ensuring actions are implemented on timemanage a portfolio of accounts and coordinate operational resource plans with team managermaintain a strong working knowledge of all the client products and services, engaging subject matter experts as neededperform regular business reviews, monitor progress, track kpis for all the assigned accounts. conduct regular health review meetings to ensure that there is no deviationprovides proactive visibility and effectively communicates delivery targets, commitments and progress to the concerned stakeholdersconduct performance analysis and identify gaps and opportunities for energy saving measures/improvement in the existing technologies, infrastructure to enhance their efficiencyconstantly looking to identify impediments or obstacles early, actively working to resolve those impediments, and escalates when needed.taking accountability for service delivery performance, meeting customer expectations, and driving future demandskillsqualificationsbe/b.tech preferably in eee/ecetechnical certification on ms project preferredcertfied scrum master(csm) certification will be an added plus
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