Customer service representative - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.provide accurate, valid and complete information by using the right methods/tools.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.collaborate with the managers to stay informed about changes in company rules and new projects.identify practical challenges in a project to rectify the issues for final delivery.skillsskilled professional with a decent understanding of solving customer problems to offer appropriate solutions.familiarity with crm systems and practices.adept in addressing client questions through effective telephonic conversation.commendable presentation skills to convey important points to the audience effectively.ability to multi-task, prioritize, and manage time effectively.fluent in operating the latest computer software and online tools.
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