Ticket reservation agent - united arab emirates, dubai

Responsibilities:reservation management:process and manage reservations for flights, hotels, and other travel-related services.provide accurate and up-to-date information on available options, including pricing, schedules, and accommodations.assist customers in selecting the most suitable travel options based on their preferences and budget.ticket issuance:issue tickets and confirmations promptly and accurately.ensure compliance with all relevant regulations and policies during the ticketing process.handle modifications, cancellations, and refunds in accordance with company policies and industry standards.customer service:interact with customers in a professional and friendly manner, addressing inquiries and resolving issues effectively.provide assistance with booking changes, special requests, and other customer concerns.collaborate with other departments to ensure a coordinated and positive customer experience.documentation and record keeping:maintain accurate and organized records of reservations, ticketing transactions, and customer interactions.ensure compliance with all relevant documentation requirements and company procedures.stay informed:stay updated on industry trends, travel regulations, and company policies to provide accurate and timely information to customers.participate in training programs and continuous learning opportunities to enhance knowledge and skills.skillsqualifications:education:high school diploma or equivalent (additional education in travel and tourism is a plus).experience:previous experience in reservation and ticketing, preferably in the travel industry.familiarity with reservation systems and ticketing platforms.skills:excellent communication and interpersonal skills.strong organizational abilities and attention to detail.proficient in relevant computer applications and reservation systems.ability to work in a fast-paced environment and handle stressful situations calmly.customer focus:customer-centric mindset with a commitment to delivering outstanding service.problem-solving skills and the ability to handle customer concerns effectively.team player:ability to collaborate with team members and other departments for a cohesive and efficient workflow.

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