Cx operations specialist - saudi arabia, riyadh

We are currently seeking a highly motivated and detail-oriented individual to join our team as a cx operation specialist. in this role, you will be responsible for ensuring the smooth and efficient operations of our customer experience (cx) department. the ideal candidate will have a strong understanding of customer service operations and a deep commitment to providing exceptional customer experiences.as a cx operation specialist, you will play a crucial role in optimizing our cx processes and systems to enhance customer satisfaction. you will collaborate with various cross-functional teams to identify areas of improvement and implement strategic initiatives to drive efficiency and effectiveness. additionally, you will monitor and analyze key performance indicators and metrics, providing strategic insights to management for informed decision-making.responsibilitiesimplement and maintain efficient processes and systems to support the cx departmentanalyze customer data to identify trends, issues, and opportunities for improvementcollaborate with cross-functional teams to drive process improvements and optimize customer experiencemonitor and analyze key performance indicators (kpis) to identify areas of improvementdevelop and maintain standard operating procedures (sops) for cx operationsprovide training and guidance to cx team members on processes and proceduresconduct regular audits to ensure compliance with company policies and proceduresparticipate in the development and implementation of customer satisfaction surveys and feedback mechanismsskillsrequirementsbachelor's degree in business administration or a related field2+ years of experience in customer service or customer experience operationsstrong analytical skills with the ability to interpret and present data effectivelyexcellent communication skills, both written and verbalproficient in using crm software and other customer support toolsexceptional problem-solving and decision-making abilitiesability to work independently and collaboratively in a fast-paced environmentstrong attention to detail and organizational skills

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