It service desk agent- ksa nationals only - saudi arabia, riyadh

A. basic scope of job:single point of contact for all communication.follow up in incident and escalation matrix.end user support - client's environment support such as desktops, laptops, and its related applications and hardware.b. accountabilities:possess a strong technical background and proficiency in various it areas, including: - operating systems: knowledge and experience with windows, macos, and linux operating systems. networking: understanding of network protocols, ip addressing, dns, dhcp, vpn, and basic troubleshooting. hardware: familiarity with desktops, laptops, printers, and other common it equipment. software applications: proficiency in microsoft office suite, email clients, web browsers, and other commonly used software.remote access tools: experience with remote desktop tools and remote support software. ticketing systems: familiarity with it service management (itsm) tools for incident tracking and request management. communication skills: excellent verbal and written communication skills customer service skills: must have strong customer service skills, including patience, empathy, and the ability to handle difficult users or challenging situations professionally. problem-solving and troubleshooting: strong analytical and problem-solving skills are essential to identify and resolve technical issues efficiently. they should be able to troubleshoot hardware, software, and network problems effectivelyskillsc. experience:1+/- year experience in service desk/ helpdesk/ technical support role.c. education/ certifications:bachelor degree / diploma in computer science, information technology or related stream.certificates:mcse mobility, mcsa win 10, ccna , itil.familiarity with itsm and monitoring tool.d. general skills:team work.communication skills.ability to work in shifts.e. general remarks:only riyadh based resources can apply .nationals only - saudi .1/- year experience in service desk , helpdesk and technical support is considered .final total package is sar 9000/- unnegotiable.

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