Head of operations - saudi arabia, jeddah
Oversee the daily operations of both the brokerage and insurance sales teams. ensure operational excellence, timely follow-ups, and seamless customer experiences. implement performance tracking systems to monitor sales and operational metrics.serve as an escalation point for partner agencies for operational issues.provide market feedback for senior executives as appropriate.oversee scheduling, time off etc. taking into account business needs.serve as a technical or business resource for the technical team and client service team as appropriatework together with our technical team to improve our technology work flow.find ways to increase quality of customer servicedevelop service procedures, policies and standardsknowledge of organizational effectiveness and operations managementproven work experience as operations manager or similar rolefamiliarity with business and operational principlesexcellent communication skillsleadership ability outstanding organizational skills degree in business, operations management or related fieldprovides oversight to department managers in handling points of friction and to maximize efficiencyensure policies and highly skilled staff are supporting the organizationensures a high level of performance at all levels to increase effectiveness, efficiency, and consistency of operationsskillsstrong technical knowledge of underwriting, binding and quoting in the excess and surplus markets.an interest in implementing best practicesexperience managing multi functional teams in a growing environmentb.s. degree, preferably in business management or business administration. a minimum 5+ years of relevant senior level operational and administrative must be saudi national
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