Assistant general manager - united states, oum el bouaghi

job description

as the assistant general manager, you will be responsible for the functionality and servicing of resort operations for hilton grand vacations. responsibilities include overseeing the front office, housekeeping, retail, recreation, and engineering functions while meeting and or exceeding all agreed upon financial and operational goals and objectives for the resorts. you will establish, foster and promote a positive work environment while also improving guest and team member satisfaction.

develops and implements initiatives for resort operations within designated site locations. develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. holds accountable and manages various department heads, including coordinating time-tables, work schedules, management and leadership of team members. handle hr management practices include recruitment, performance management, and corrective action in partnership with the hr business partner. monitors and maintains strong salt scores and qa inspections. develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development. develops hoa and operations budgets for their designated sites. serves as key leadership role at assigned locations. work in unison with the general manager to assure consistent and similar message and goals are conveyed.

we offer an excellent benefits package to our full-time team members that include medical, dental, and vision insurance, 401k plan, paid time off (pto) program, and extraordinary travel benefits!

qualifications

what are we looking for....

hilton grand vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. we believe that at the core of our company’s success are our team members!

to fulfill this role successfully, you will have to possess the following minimum qualifications and experience:

high school diploma or equivalent 4+ years of managerial experience excellent written and verbal communication skills must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze financial statuses  strong ability to use office support software including, and not limited to ms office 365, adobe, and windows

it would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

5+ years as a department head with experience in leading a team of leaders in a 300+ rooms hotel/resort knowledge of guest satisfaction systems such as salt, west, medallia vacation ownership management experience experience in japanese guest services

we are an equal opportunity employer and value diversity at our company. we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. please contact us to request accommodation.

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