Agent loyalty vacations - united states, las vegas (new mexico)

job description

there’s something truly outstanding about hilton grand vacations. the foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. our team members are the driving force behind these efforts. it is their talent, passion, and dedication to our brand that has fueled the success of hilton grand vacations.

what will i be doing?

as a loyalty vacations agent, you will be responsible for driving company success through performing the following tasks to the highest standards:

assists with diamond dream holiday members and handles both inbound and outbound call contact while providing excellent customer service to owners and members and answering their inquiries provides administrative support for the diamond dream holiday program as assigned. verifies the diamond dream holiday package and the bonus points awarded and reviews contingency requirements before booking the holiday for a member, owner, or guest. qualifications

what are we looking for?

this position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business english and office practices. must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

specific skills and abilities include, but are not limited to the following:

ability to be flexible with schedule and working hours, including evenings and weekends. documented ability to type with a proficiency at a rate of 35 words per minute. computer proficiency in microsoft word, excel, outlook. excellent customer service skills. proficient in time management; the ability to organize and manage multiple priorities. able to establish and maintain a cooperative working relation.

why do team members like working for us?

we offer an excellent benefit package to our full-time team members that include medical, dental and vision insurance, 401k plan, paid time off (pto) program and extraordinary travel benefits!

excellent health care options (medical, dental, and vision that encourage preventative care). paid time off (pto) that allows for adventure, rest, relaxation or recuperation. all new team members are automatically enrolled in the hgv retirement savings plan. our go hilton team member travel program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. pass the savings on to family and friends since hgv allows you to share additional discounted room nights.

we are an equal opportunity employer and value diversity at our company. we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. please contact us to request accommodation.

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