TELEPHONE INTERVIEWERS Remote Santa Monica - Losangeles jobs

TELEPHONE INTERVIEWERS (Remote)

The RAND Corporation is a non-profit research organization providing objective analysis and effective solutions that address the challenges facing the public and private sectors around the world.

The RAND Survey Research Group (SRG) is currently hiring Telephone Interviewers. This is a part-time, hourly, temporary adjunct staff position without benefits for 8-10 weeks beginning August 5. Interviewers on this project will work remotely from home 24-30 hours per week during scheduled 6-hour shifts. Interviewers will be required to attend an in-person paid 2-day training at the RAND Santa Monica office. Pay rate is $19.00 per hour.

Interviewers will call potential participants to ask if they received mailings and/or emails about the online survey. Interviewers will answer questions about the project and assist any potential participants who need help accessing the online survey. Interviewers use CATI our (Computer-Assisted Telephone Interviewing) and are required to follow study protocols and strict quality control procedures. Interviewers will attend onsite training and work 1-3 shifts at our Santa Monica call center before being eligible to work remotely from home. Appropriate distancing and other safety protocols are in place at our onsite call center.

Work from home requires high-speed internet connection and a quiet, private space in which to work. We provide equipment.

QUALIFICATIONS:
• Excellent verbal communications skills
• Clear speaking voice and professional telephone manner
• Good telephone interpersonal skills to establish rapport with participants
• Comfort talking with people from diverse backgrounds
• Good computer skills; Experience with CATI systems helpful
• Ability to work in a production-oriented, closely monitored remote environment
• Ability to read scripts verbatim and adhere to strict quality control procedures
• Availability to work 24-30 hours per week during 6-hour scheduled shifts, including at least one weekend day

TRAINING:
Successful applicants will attend a mandatory paid 2-day training at the RAND Santa Monica office, scheduled for Thursday, August 5 and Friday, August 6 from 9:00am to 4:00pm each day. Continued employment eligibility is contingent upon passing a background check and conflict of interest review and successful completion of training and approval for remote work.

To Apply: Please go to www.rand.org/jobs. Click on “Find a Job.” Enter “R681” in the search bar.

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Address:NOSTRAND AVE near AVE V

More info: compensation: $19.00 per hour
employment type: part-time
non-profit organization
telecommuting ok


jobs US
customer service
United States, losangeles
2021-07-22
2021-08-21
432056
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